For all questions regarding our website or products, please email us anytime at: support@exterior-accents.com.
Changing or Cancelling an Order:
Once an order moves from "Pending" to "Warehouse" status it can no longer be changed or cancelled. To check the status of your order, please click the Order Status link at the top of our website.
Damaged Items:
If your order arrives damaged, you must email customer service at support@exterior-accents.com within 3 business days to report the damage and we will then ship out a replacement. Any damage claims beyond 3 days of delivery cannot be honored.
Our Guarantee:
100% SATISFACTION GUARANTEE... If for any reason you are not satisfied with your purchase from Exterior Accents, simply return the item to us in the original packaging within 30 days of purchase.--> We will gladly replace the item, give you a merchandise credit, or refund you for the purchase price of the item. Please see our Return Policy for details.
110% Price Guarantee:
If within 30 days of your online purchase from ExteriorAccents.com, you find the identical product nationally advertised for less by one of our online competitors, we will refund to you 110% of the difference!*
To receive a refund, please send email to PriceMatch@exterior-accents.com with a link to the competitor's website that clearly shows the same item at a lower price.
*Refund valid on comparable final delivered cost of item, to include shipping and/or handling charges. Guarantee not valid on competitor close-outs, misprints, special buys, special promotions, liquidations, auction websites, or member club pricing. Item must be identical make and model# and be currently in stock. Customer must purchase from Exterior-Accents.com and follow the directions above to be considered for a refund.
Return Policy:
Please send an email to support@exterior-accents.com to get a return authorization number. No returns will be accepted without a return authorization number. All returned items must be in re-sellable condition and must include all original parts and accessories. Some larger items will incur a 15% Restocking Fee. Personalized and custom orders are not returnable. Shipping fees are not refundable. If an item is sent back to us without an approved return authorization number, it will either be refused or a 15% restocking fee will be charged. If the product is purchased with "Free Freight" and is returned, the customer will be responsible for "actual" freight charges both ways.
