- Customer Service
For all questions regarding our website or products, please email us anytime at: email@example.com.
If you need to speak with us in person, we can be reached by phone at 704.795.6950 between the hours of 9:00am - 3:00pm (EST).
If you prefer to place your order by phone, call us at 704.795.6950 during normal customer service hours. Please note that orders placed over the phone may not receive an order confirmation email or shipping/tracking information.
Changing or Cancelling an Order:
During the time an order is "Pending", it can be changed or cancelled by calling our customer service department at 704.795.6950. Once an order moves from "Pending" to "Warehouse" status it can no longer be changed or cancelled. To check the status of your order, please click the Order Status link at the top of our website.
If your order arrives damaged, you must email customer service at firstname.lastname@example.org within 3 business days to report the damage and we will then ship out a replacement. Any damage claims beyond 3 days of delivery cannot be honored.
100% SATISFACTION GUARANTEE... If for any reason you are not satisfied with your purchase from Exterior Accents, simply return the item to us in the original packaging within 30 days of purchase.--> We will gladly replace the item, give you a merchandise credit, or refund you for the purchase price of the item. Please see our Return Policy for details.
110% Price Guarantee:
If within 30 days of your online purchase from ExteriorAccents.com, you find the identical product nationally advertised for less by one of our online competitors, we will refund to you 110% of the difference!*
To receive a refund, please send email to PriceMatch@exterior-accents.com with a link to the competitor's website that clearly shows the same item at a lower price.
*Refund valid on comparable final delivered cost of item, to include shipping and/or handling charges. Guarantee not valid on competitor close-outs, misprints, special buys, special promotions, liquidations, auction websites, or member club pricing. Item must be identical make and model# and be currently in stock. Customer must purchase from Exterior-Accents.com and follow the directions above to be considered for a refund.
Please send an email to email@example.com to get a return authorization number. No returns will be accepted without a return authorization number. All returned items must be in re-sellable condition and must include all original parts and accessories. Some larger items will incur a 15% Restocking Fee. Personalized and custom orders are not returnable. Shipping fees are not refundable. If an item is sent back to us without an approved return authorization number, it will either be refused or a 15% restocking fee will be charged. If the product is purchased with "Free Freight" and is returned, the customer will be responsible for "actual" freight charges both ways.